Payment Information

Accepted Payment Methods

Depending on availability at checkout, you can pay using:

• Visa
• Mastercard
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Some options depend on your location, device, browser, account setup, and payment-provider eligibility. The methods displayed at checkout are the options available for your order.

Currency, Taxes, and Shipping

Check the currency shown at checkout before paying. Your order summary displays the product subtotal, applicable discounts, taxes, and shipping charges calculated for the order.

Your bank or payment provider may apply currency-conversion or international-transaction fees under its own terms. For Canadian orders, applicable import duties, taxes, and customs fees are the customer’s responsibility as explained in our Shipping Policy. Review any amounts collected at checkout and any charges payable on import.

For a bulk order requiring a separate freight quote, contact us to confirm the total and delivery arrangements before payment.

Payment Processing and Pending Charges

Enter accurate billing details and use a payment method you are authorized to use. Your provider may request an additional verification step before approving the transaction.

A card transaction may initially appear as a pending authorization. A pending hold is not necessarily a completed charge or a duplicate payment. The time it takes to release a hold depends on your bank or payment provider.

If you are unsure about the payment status of an order, contact us before submitting another payment. We can check the order record; your bank can explain how the transaction appears on your account.

If Your Payment Is Declined

Check your billing address, card expiry date, available funds, and any verification request from your payment provider. You can also try another method offered at checkout or contact your bank for the reason the payment was declined.

If the problem continues, email us with the checkout email address, an order number if available, and the error message. Do not send your full card number, security code, password, or one-time verification code.

If a payment appears on your account but you have not received an order confirmation, check your spam folder and contact us so we can investigate before you reorder.

Wholesale and Project Orders

For large orders or project-specific payment questions, contact our team before placing your order. Any special payment schedule, deposit, or alternative payment arrangement must be confirmed in writing for that order; it is not automatically available.

Review the products, quantities, freight charges, and payment instructions in any agreed quotation before paying.

Refunds and Payment Questions

Refund eligibility and return instructions are explained in our Refund & Return Policy.

After your return arrives, we will inspect it and email you the approval decision. Once we approve your refund, you should receive the amount within 3–5 days. This period starts on the refund approval date and does not include return transit or inspection.

Contact us promptly if you notice an unexpected charge or a possible duplicate payment. You may also contact your payment provider directly; nothing on this page restricts your applicable dispute rights.

Protecting Your Payment Information

Complete payment through the checkout payment service rather than sending card details by email or chat. Our Privacy Policy explains how personal information is handled, and the payment provider’s terms apply to its own service.