Shipping policy

Order Processing & Shipping

  • Orders placed before 2:00 PM EDT (Monday–Friday) are processed and shipped the same business day.

  • Orders placed after 2:00 PM EDT or on weekends and public holidays will be processed the next business day.

  • Orders are typically prepared within 0–1 business days before dispatch.

  • Orders with multiple items may ship in separate packages to ensure faster delivery.

  • PO Boxes are not supported for UPS or Freight Line shipments.

Our Shipping Carriers

We partner with the world's most trusted carriers to deliver your order safely and on time:

Carrier

Best For

USPS

Domestic US, lightweight packages

UPS

Domestic & Canada, business shipments

FedEx

Express & international deliveries

DHL

International & global express

Amazon Logistics

Fast domestic fulfillment

Freight Line

Large/bulk orders

Shipping Destinations & Delivery Times

United States (Domestic)

  • Delivery Time: 3–5 business days after shipment

  • Shipping available to all 50 states, including Hawaii (HI), Alaska (AK), and Puerto Rico (PR)

  • Carriers: USPS, UPS, FedEx, Amazon Logistics, Freight Line

Canada

  • Delivery Time: 3–5 business days after shipment (customs clearance may add additional time)

  • Carriers: FedEx International or UPS Standard

  • Duties & Taxes: Customers are responsible for all applicable duties, taxes, and customs fees

  • Free shipping promotions do not apply to Canadian orders

  • In-store or local pickup is not available for Canadian customers

Australia

  • Delivery Time: 3–5 business days after shipment (shipped from our Kilkenny SA warehouse)

  • Carriers: FedEx International or DHL Express

  • Duties & Taxes: Customers are responsible for all applicable GST, duties, and customs charges

  • We are happy to offer free local pickup at our physical warehouse locations. 

  • You MUST contact us before coming to pick up your order. Walk-in pickups without prior confirmation cannot be guaranteed. 

Rest of the World

  • Delivery times vary by destination country and local postal/customs processing times

  • Carriers: FedEx International, DHL Express, UPS International

  • Duties & Taxes: All import duties, taxes, and customs fees are the sole responsibility of the customer

  • Build Salt Wall is not responsible for delays caused by customs authorities

  • Free shipping promotions do not apply to international orders

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order directly on the carrier's website using the tracking number provided.

  • If you do not receive tracking information within 2 business days of placing your order, please contact us.

Important Notes

  • Build Salt Wall is not responsible for delays caused by customs, weather events, carrier disruptions, or incorrect address information provided by the customer.

  • Please ensure your shipping address is accurate and complete at checkout. Address correction fees may apply.

  • If a package is returned due to an incorrect address or failed delivery, the customer is responsible for re-shipping costs.

  • For large or freight orders, a member of our team may contact you to arrange delivery details.

Contact Us

Have a question about your shipment? We're here to help!

We ship from two international fulfillment centers to ensure fast and reliable delivery worldwide: 

Our support team is available Monday–Friday during business hours.

 

 

Build Salt Wall is committed to delivering your Himalayan pink salt products safely, swiftly, and with full transparency, no matter where you are in the world.