Return Policy
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Starting from the date of purchase, returns are eligible for 15 days. The item must be unused, in its original packaging and condition.
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Proof of purchase is required for all eligible returns
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Purchase should not be sent to the manufacturer.
Partial Refunds
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Partial refunds may be eligible for items damaged, not in their original condition or missing parts (not due to our error)
Refund Process
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An email notification will be sent to you regarding approval or rejection once we receive and inspect your return.
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Once approved, refund will be processed within 24-48 hours on our end. This does not include the additional time banks may take to process the completion of this transfer.
Late or Missing Refunds (if applicable)
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If you have not received your refund, check your bank account again
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Contact your credit card company (processing may take time)
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Contact your bank
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If you have done all the above and still haven't received your refund contact us at : sale@buildsaltwall.com
Exchanges
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Items eligible for replacement must be defective or damaged
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Please email us to request and exchange at and send your items to: sale@buildsaltwall.com
- Build Salt Wall, 46 Lyon Place , Staten Island, NY 10314 united states
Gifts
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Purchases marked as gift will receive a gift credit once the return is received
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If not marked as gift, original purchaser will be issued the refund
Shipping for Returns
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Send returns to: 46 Lyon Place , Staten Island, NY 10314 united states
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For any returns shipping costs are the customer’s responsibility and are non- refundable.
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The cost of return shipping will be deducted if you receive a refund.
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For further assistance, reach out to us at sale@buildsaltwall.com