Refund Policy

Refund & Return Policy

Return Window

We accept returns, refunds, and exchange requests within 30 days from the date of purchase.

To qualify for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Refund Process

Once we receive and inspect your return, we will email you to confirm whether your refund is approved or rejected.

  • Approved refunds are processed within 24–48 hours on our end

  • Your bank or payment provider may take additional time to post the amount to your account

Partial Refunds

A partial refund may be issued for:

  • Items that are damaged, missing parts, or not in their original condition (not due to our error)

  • Items returned outside the 30-day return window

Late or Missing Refund?

If you haven't received your refund yet, follow these steps:

  1. Check your bank account again

  2. Contact your credit card company — posting can take a few business days

  3. Contact your bank — some processing time is normal

Still no refund after all of the above? Contact us at: sale@buildsaltwall.com

Airport Blvd, Houston, TX 77061, USA. Customer is responsible for return shipping costs.

Exchanges

We only replace items that are defective or damaged.

To request an exchange:

  1. Email us at sale@buildsaltwall.com

  2. Ship your item to our return address below

  3. Airport Blvd, Houston, TX 77061, USA

Gifts

Situation

What Happens

Item was marked as a gift at purchase

You'll receive a gift credit once we receive the return

Item was NOT marked as a gift

Refund goes to the original purchaser

Return Shipping

Send all returns to:

Build Salt Wall
8902 Airport Blvd
Houston, TX 77061
United States

Important Notes:

  • Return shipping costs are the customer's responsibility and are non-refundable

  • If a refund is issued, the cost of return shipping will be deducted from your refund amount

  • For items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

Canada Customers — International Returns

Canadian customers are responsible for all international return shipping costs. Please contact us before shipping any return to confirm eligibility and receive proper return instructions.

Email: sale@buildsaltwall.com

Call Us: (212) 347-0281

Shipping returns without prior confirmation may result in delays or rejected returns.

Need Help? Contact Us

We're happy to assist you with refunds, returns, or exchanges.

  • Phone: (212) 347-0281

  • Email: sale@buildsaltwall.com

FAQ

What is a typical refund policy? A typical refund policy explains the return window, item condition requirements, refund timing, and any shipping cost rules. Our return and refund policy allows returns within 30 days if the item is unused, in original packaging, and includes proof of purchase.

What is the 24 hour refund rule? In some cases, sellers process refunds quickly, but your bank or payment provider may still take additional time to post the funds. At Build Salt Wall, approved refunds are processed within 24–48 hours on our end.

Can I still return after 30 days? Returns submitted outside the 30-day return window may not qualify for a full refund. In some cases, a partial refund may be issued depending on the item condition and reason for return.

Can you legally have a no refund policy? Some businesses may have a no return policy or all sales final policy, but legal requirements can vary by location and product type. Please review the policy in place before purchasing and contact us if you need help understanding refunds, returns, or exchanges.