Refund policy

Refund & Return Policy

 Return Window

We accept returns within 30 days from the date of purchase.

To qualify for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Refund Process

Once we receive and inspect your return, we will send you an email notification confirming whether your refund is approved or rejected.

  • Approved refunds are processed within 24–48 hours on our end

  • Your bank or payment provider may take additional time to post the amount to your account

Partial Refunds

A partial refund may be issued for:

  • Items that are damaged, missing parts, or not in their original condition (not due to our error)

  • Items returned outside the 30-day return window

Late or Missing Refund?

If you haven't received your refund yet, follow these steps:

  1. Check your bank account again

  2. Contact your credit card company — posting can take a few business days

  3. Contact your bank — some processing time is normal

Still no refund after all of the above? Contact us at: sale@buildsaltwall.com

Airport Blvd, Houston, TX 77061, USA. Customer is responsible for return shipping costs.

Exchanges

We only replace items that are defective or damaged.

To request an exchange:

  1. Email us at sale@buildsaltwall.com

  2. Ship your item to our return address below

  3. Airport Blvd, Houston, TX 77061, USA

Gifts

Situation

What Happens

Item was marked as a gift at purchase

You'll receive a gift credit once we receive the return

Item was NOT marked as a gift

Refund goes to the original purchaser

Return Shipping

Send all returns to:

Build Salt Wall
8902 Airport Blvd
Houston, TX 77061
United States

Important Notes:

  • Return shipping costs are the customer's responsibility and are non-refundable

  • If a refund is issued, the cost of return shipping will be deducted from your refund amount

  • For items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

Canada Customers — International Returns

Canadian customers are responsible for all international return shipping costs. Please contact us before shipping any return to confirm eligibility and receive proper return instructions.

Email: sale@buildsaltwall.com 

Call Us:  (212) 347-0281

Shipping returns without prior confirmation may result in delays or rejected returns.

Need Help? Contact Us

We're happy to assist you!

  • Phone: (212) 347-0281

  • Email: sale@buildsaltwall.com