Shipping policy

  • Order Processing & Shipping

    • Orders placed before 2:00 PM EDT (Monday–Friday) are processed and shipped the same business day.

    • Orders placed after 2:00 PM EDT or on weekends and public holidays will be processed the next business day.

    • Orders are typically prepared within 0–1 business day before dispatch.

    • Orders with multiple items may ship in separate packages to ensure faster delivery.

    • PO Boxes are not supported for UPS or Freight Line shipments.

    Our Shipping Carriers

    We partner with trusted carriers to deliver your order safely and on time:

    Carrier

    Best For

    USPS

    Domestic US, lightweight packages

    UPS

    Domestic & Canada, business shipments

    FedEx

    Express deliveries across the USA & Canada

    Amazon Logistics

    Fast domestic fulfillment

    Freight Line

    Large and bulk orders

    Shipping Destinations & Delivery Times

    United States (Domestic)

    • Delivery Time: 3–5 business days after shipment

    • Shipping available to all 50 states, including Hawaii (HI), Alaska (AK), and Puerto Rico (PR)

    • Carriers: USPS, UPS, FedEx, Amazon Logistics, Freight Line

    Canada

    • Delivery Time: 3–5 business days after shipment (customs clearance may add additional time)

    • Carriers: FedEx International or UPS Standard

    • Duties & Taxes: Customers are responsible for all applicable duties, taxes, and customs fees

    • Free shipping promotions do not apply to Canadian orders

    • In-store or local pickup is not available for Canadian customers

    Order Tracking

    • Once your order is shipped, you will receive a confirmation email with a tracking number.

    • You can track your order directly on the carrier's website using the tracking number provided.

    • If you do not receive tracking information within 2 business days of placing your order, please contact us.

    Contact Us

    Our support team is available Monday–Friday during business hours.

    We ship from two international fulfillment centers to ensure fast and reliable delivery worldwide: 

    Local In-Store Pickup (USA Only)

    Available Monday – Friday: 9:00 AM – 6:00 PM EDT
    Saturday & Sunday: Local store pickup not available.

    Our support team is available Monday–Friday during business hours.

    Build Salt Wall is committed to delivering your Himalayan pink salt products safely, swiftly, and with full transparency, no matter where you are in the world.