Shipping policy

Shipping Policy: Order Processing & Shipping

How long will your Build Salt Wall order take to arrive? Orders are typically prepared within 0–1 business day, with estimated delivery in 3–5 business days after shipment for U.S. and Canadian orders.

Where We Ship

Build Salt Wall ships to all 50 U.S. states, including Alaska (AK) and Hawaii (HI), as well as Puerto Rico (PR) and Canada.

Available shipping methods and charges depend on your delivery address and order. For other international destinations, please contact us before ordering to confirm availability.

Order Processing

  • We process orders Monday through Friday, excluding public holidays.
  • Orders placed before 2:00 PM Eastern Time (ET) may ship the same business day.
  • Orders placed after the cutoff, on weekends, or on public holidays are normally processed the next business day.
  • Our usual preparation time is 0–1 business day before dispatch.
  • Same-day dispatch is not guaranteed. Orders containing multiple items may arrive in separate shipments to speed up delivery.
  • PO Boxes are not supported for UPS or Freight Line shipments.

Estimated Delivery Times

Destination Estimated Transit Time (After Shipment)
United States 3–5 business days
Canada 3–5 business days, plus any customs delays

Note: Processing time is separate from transit time. Delivery dates are estimates, not guarantees. Weather, carrier disruptions, holidays, customs clearance, and freight arrangements may affect arrival. If your order is needed for a scheduled installation, please contact us before purchasing to discuss timing.

Shipping Charges & Free Shipping

  • Available shipping methods and applicable charges are calculated and displayed at checkout.
  • When a product or promotion advertises free shipping, eligibility follows the specific conditions shown with that offer.
  • Free shipping is available only for eligible products delivered within the United States. The applicable product page or checkout identifies eligible products. Canadian orders are charged shipping. Free shipping does not apply to Canada.
  • Free-shipping promotions do not apply to Canadian orders.
  • For bulk orders or specialized delivery requirements that need a separate freight quote, please contact us before placing your order.

Carriers & Bulk Freight Deliveries

We partner with trusted carriers including USPS, UPS, FedEx, Amazon Logistics, and specialized freight carriers depending on the package size and destination.

Large & Bulk Orders

Large orders of salt bricks, tiles, or wall materials may ship via freight line. Before ordering, please notify us if your delivery location requires a liftgate, residential delivery service, delivery appointment, or access to a restricted location so we can confirm arrangements and applicable charges.

Canadian Orders

  • Duties & Taxes: Canadian customers are responsible for all applicable import duties, taxes, and customs fees.
  • Customs processing and clearance may add additional transit time beyond our standard estimates.
  • Local or in-store pickup is not available for Canadian orders.

Order Tracking

  • We send tracking information via email as soon as your order ships. Use the link provided to check live progress on the carrier’s portal.
  • Orders shipped in separate boxes may have different tracking numbers and delivery dates.
  • If you do not receive tracking details within 2 business days of placing your order, contact our team with your order number.

Local Pickup (Eligible U.S. Orders Only)

For eligible U.S. orders, please contact us prior to ordering to confirm pickup availability, collection address, and pickup scheduling.

Warehouse visits and pickup by appointment:
Warehouse visits are by confirmed appointment on weekdays. Please contact us before coming. We will arrange the earliest available visit based on warehouse staff availability.

Please confirm arrangements with our team before traveling to the pickup location.

Damaged, Missing, or Incorrect Items

Please inspect your shipment thoroughly immediately upon arrival:

  • If any items arrive damaged, missing, or incorrect, contact us promptly with your order number, a description of the issue, and clear photos.
  • Keep all original packaging materials while we review and resolve the issue.
  • For visible freight damage, ask the delivery driver to record it directly on the delivery receipt before signing whenever possible.
  • For replacement and return terms, please review our Refund & Return Policy.

Shipping Assistance

For tracking questions, delivery estimates, or bulk shipping arrangements, our team is available Monday through Friday during business hours.

Phone: (212) 347-0281

Email: sale@buildsaltwall.com

Addr: 8902 Airport Blvd,
Houston, TX 77061,
United States