Refund & Return Policy
Return Window
We accept returns within 30 days from the date of purchase.
To qualify for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by a receipt or proof of purchase
Refund Process
Once we receive and inspect your return, we will send you an email notification confirming whether your refund is approved or rejected.
- Approved refunds are processed within 24–48 hours on our end
- Your bank or payment provider may take additional time to post the amount to your account
Partial Refunds
A partial refund may be issued for:
- Items that are damaged, missing parts, or not in their original condition (not due to our error)
- Items returned outside the 30-day return window
Late or Missing Refund?
If you haven't received your refund yet, follow these steps:
- Check your bank account again
- Contact your credit card company — posting can take a few business days
- Contact your bank — some processing time is normal
Still no refund after all of the above? Contact us at: sale@buildsaltwall.com
Airport Blvd, Houston, TX 77061, USA. Customer is responsible for return shipping costs.
Exchanges
We only replace items that are defective or damaged.
To request an exchange:
- Email us at sale@buildsaltwall.com
- Ship your item to our return address below
- Airport Blvd, Houston, TX 77061, USA
Gifts
Situation
What Happens
Item was marked as a gift at purchase
You'll receive a gift credit once we receive the return
Item was NOT marked as a gift
Refund goes to the original purchaser
Return Shipping
Send all returns to:
Build Salt Wall
8902 Airport Blvd
Houston, TX 77061
United States
Important Notes:
- Return shipping costs are the customer's responsibility and are non-refundable
- If a refund is issued, the cost of return shipping will be deducted from your refund amount
- For items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.
Canada Customers — International Returns
Canadian customers are responsible for all international return shipping costs. Please contact us before shipping any return to confirm eligibility and receive proper return instructions.
Email: sale@buildsaltwall.com
Call Us: (212) 347-0281
Shipping returns without prior confirmation may result in delays or rejected returns.
Need Help? Contact Us
We're happy to assist you!
- Phone: (212) 347-0281
- Email: sale@buildsaltwall.com